This course transitions understanding from working on single computers to maintaining reliable computers systems in a multi-user environment. In this course, students will learn about the infrastructure services that keep all organizations, big and small, functional. Special emphasis is given to cloud infrastructure setups and how to manage cloud resources. Management and configuration of servers and how to use industry tools to manage computers, user information, and user productivity is discussed. Disaster recovery of an IT infrastructure rounds out the content of the course.

Upon completion, students will be able to:

• Demonstrate use of best practices for choosing hardware, vendors, and services for your organization.
• Express understanding of the functionality of most common infrastructure services and of how to manage infrastructure servers.
• Express understanding of how to optimize cloud services for an organization.
• Manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP.
• Express the ability to choose and manage the tools that an organization could use.
• Demonstrate the ability to backup an organization’s data and how to recover an IT infrastructure in the case of a disaster.
• Demonstrate use of systems administration knowledge to plan and improve processes for IT environments.

Grade Basis: P
Credit hours: 3.0
Lecture hours: 3.0